Whilst most foundation repair firms, or building companies more generally, operate on a paper filing system, there are serious flaws in this established procedure. The paper systems used across the industry suffer from several key shortcomings; paper files have a tendency to lack the depth needed for a thorough analysis due to constraints in space and the presentation of a form, files have a tendency to be lost along with any information they do contain, and files are not available to the employee who is on site meaning a time delay in them examining the information and delays in the process and the lack of ability to compare the state of foundations as opposed to the past work. These industry wide issues cause problems and directly affect you, the customer.
Stratum Co. is Moving Forward
At Stratum Co., steps have been taken to address the issues with a paper system for the benefit of the customer. With the developments in internet technology and handheld devices being more integrated and capable of processing amounts of information which would have been unfathomable even a few years ago, the internet has undeniably changed the way business can be done over a short period of time.
At Stratum these changes have been embraced and the way Stratum operate their business has developed to be at the cutting edge across the whole industry. Ryan Hise, owner of Stratum has invested on placing the company’s information on an online ‘Cloud’ system. This has transformed the company’s technological functionality from communication systems to customer database and job records to billing systems.
How the Changes Benefit the Customer
These developments will benefit customers at Stratum Co. in lots of different ways. Firstly it will allow them to be in the knowledge that any Stratum employee will be able to compare previous work to the current standard of your foundations. This will assist the employee in being able to make a fully informed, expert analysis on the state of your foundations. This will ensure there is no delay or waiting around for an analysis to be given and recommendations made and any repairs carried out under Stratum’s lifetime guarantee.
Secondly with the integrated cloud system the Stratum representative you are dealing with on-site will be able to directly communicate with head office to co-ordinate any work which will need to be carried out and relay this information to you. The representative will also be able to show you options available to you and quote direct prices to you and allow you to make informed decisions. With the lifelong guarantee of the work and the certification from America’s preeminent foundation association the National Foundation Repair Association, you can rest assured that the work they carry out will be to the highest standards in the trade to match their new ‘cloud’ technology.
With Stratum’s investment in new technology it is important to remember it is focused on you, the customer. It is aimed at ensuring work is done promptly, to high quality, at your convenience and with continued levels of high customer service.