It wasn’t American Airlines fault that a security breach at Miami International Airport caused the shutdown of its terminal yesterday, Nov. 9, or that once it reopened passengers swarmed to the check-in areas almost trampling each other. But it was the airline’s fault that they caused one of the worst re-entries from a near-fantasy Amazon/Caribbean cruise aboard the Seabourn Quest, that jerked us back to reality. Not only was there a major screw up with our reservation that wound up costing our seats in Main Cabin Extra for which we paid $103 o upgrade to for both of us, they lost my bag (or they say ‘delayed’ but it is yet to arrive at my home).
The LA Travel Diva is trying to get to the bottom of why a ticketed passenger with booked seats (done on line at AA.com) was told they no longer have those seats or any record thereof even though we were standing face-to-face with the check-in desk rep holding out tickets complete with confirmation code and seat numbers. This all took about two hours, which thanks to the security breach delay, we still made the flight back to Los Angeles but seated in row 36 the worst on the aircraft. It was 2 a.m. when we finally landed at LAX only to find my bag didn’t arrive with us and next worse thing the driver we hired and paid in advance to pick us up, didn’t, so we hailed a cab.
It just doesn’t seem right or logical that the seats written on ticket we held in our hands wasn’t deemed valid. A call and email into American Airlines has yet to be answered. However a call to the lost/delayed baggage department confirmed my bag was at LAX but they didn’t know when I’d get it although it was promised to be here this morning, it is now 3:15 p.m.
Regarding the fiasco that shutdown the American Airlines terminal at Miami International yesterday, there has been no news posted although we did notice that several local TV stations had sent out their tightly-dressed, high—heeled millennial reporters to cover the event. All we could get out of the security personnel was that a package or suitcase had been left unattended. It is frightening and amazing to have witnessed the people racing like cattle, almost knocking down each other when the terminal reopened. Not a very pretty picture at all. But neither was a day of travel that started in Manaus Brazil at about 11 a.m. west coast time and ended in Los Angeles at 2 a.m. Oh one more thing, American didn’t offer food for sale on the flight, which is pretty amazing, so we’re talking two very hungry travelers.
The minute this was posted an email arrived from American Airlines that reads in part:
Dear Ms. Pietschmann:
On behalf of American Airlines and US Airways, thank you for contacting us. Your time is valuable, we understand that. And we thank you for taking the time to write.
I am sorry for your unhappy experience. We have reviewed your reservation and I am pleased to assist you. Regarding your Main Cabin Extra seats, our records indicate these are pending review from our Passenger Refunds department. You can track the status of your refund via AA.com at the following link: https://www.refunds.aa.com (please allow 2 business days before checking). Should you need to contact personnel in our Passenger Refunds department directly, their contact information is:
Additionally, we’re sorry for the problem with your baggage. We realize that such an experience can be disappointing and very frustrating. Our Central Baggage Resolution Specialists have the responsibility to review these kinds of situations. We have forwarded your correspondence to them and you will hear from a representative from that office soon. If you wish to contact them directly, you can email them at email@example.com. In the meantime, we appreciate your patience. I am sorry you did not like the seats that you were re-accommodated to or the service you received from our agents. Our customers should always receive prompt and courteous service and I am sorry to hear this was not your experience. I have forwarded your comments to the appropriate management team to be further reviewed and addressed. Thank you for contacting Customer Relations.