As society becomes more and more relaxed, and, offensive language and action becomes part of the norm, one of the biggest areas of decline is the level of professionalism in business. We’ve all seen it… The store clerk on the phone or texting with friends who acts like he or she is doing you a huge favor by actually waiting on you. The rude customer service rep on the other end of the phone when you have a question about your bill who acts like you committed a crime if you question the authority of the company. The receptionist in the doctor’s office who barks at you that you didn’t complete your forms correctly, and, makes it known you were 5 minutes late for your appointment. The doctor who keeps you waiting for over 45 minutes without so much as an apology (as if your time wasn’t nearly as valuable as his or her time!)
What happened to the customer is always right philosophy? What happened to professionalism?
Unfortunately, this is the new world in which we live, and, it is very easy to lose your cool in any of the situations mentioned above, but, how do you deal with rudeness in business? (Especially when you haven’t done anything wrong.) While it’s tempting to start yelling at the person, it really won’t get you anywhere. All you will do is demonstrate that you have sunk to their level of idiocy and rudeness. The best way to conduct yourself in these situations is to take the high road and don’t explode (if you can help it.)
Have a line of your own handy for the smart-alec person you encounter. For example “I’ve asked you twice to help me, and, if you continue to treat me rudely and in a disrespectful manner, I will be to happy to call your manager over, and, show him the video I just shot of our interaction together.” (However, be sure you actually do have proof such as video before making such a statement. You need to be ready to show you aren’t bluffing.)
If you do not receive satisfaction from an employee, and, have moved to the manager with the same disregard as if you were asking for the moon, and, you have physical proof. You may want to escalate the problem to the next level. Take it to social media. This is the weapon of choice of consumers in the know during this day and age. Nothing gets a business’s attention quicker than anything posted in a negative way about the company on the Internet. And, you’ll be shocked how quickly your issue is resolved. Why? Because social media has become one of the most powerful tools on the planet, and, one bad review can go viral and been seen by millions of people. It’s not the best tactic to use, but, when all else fails short of a lawsuit, it may just bring the satisfaction you were seeking in the first place. Again, just be sure you have rock solid proof, and, no, sorry emails do not count. (Most courts rarely allow them to be admitted as evidence.) However, again, if you do have video or a physical letter from the company or some other indisputable proof that the blame falls on the company, then yes, you may in fact post your story on line including the hard evidence you have in hand.
It is disgusting our world has come to this level of rudeness and disrespect, but, at least there are ways to deal with the situation. Good luck!