What is a “ductless heat pump?” If you don’t know, you’re not alone. But thanks to a business started just four years ago on Whidbey Island, David and Dayle Gray are educating islanders about this highly efficient way of heating and air-conditioning. The Grays and their crew plan to install ductless heat pumps on homes throughout the island in the next few years.
The technology is widely known in other parts of the world. The Grays note that 80% of the heating and air-conditioning market in Asia, Europe and South America uses ductless heat pump systems; but this is true for only 10% of the market in the United States. It is now the fastest growing segment of the heating and air-conditioning sales in this country. It’s no wonder when people learn how much money they can save in heating and air-conditioning costs using a system that is entirely free of dependence on fossil fuels.
David is known as a master woodworker who has been selling his beautiful furniture on Whidbey since 1987. Before moving to the island, he started a marketing co-op called Northwest Woodworkers Gallery in Pioneer Square in Seattle. His work is shown in several Northwest galleries. Dayle spent 35 years as a school counselor, first in the Seattle area, and then on Whidbey Island since 1989.
In 2009, a good friend told David about ductless heat pumps. David has a college degree in Physics, and the ductless heat pump concept fascinated him. He went to a community college for three quarters and completed an HVAC program (Heating, ventilation and air-conditioning) in 2011.
David and Dayle were ready to move into entirely new occupations as they began Island Ductless Heat Pumps in spring 2011. David comments that getting the business started was helped by his physics background, but he was still amazed by all it took to get the business up and running: “Business license, contractor licenses, suppliers, and marketing the business.”
Dayle says that David learned the importance of excellent customer service by working with high-end furniture customers. Both of the Grays enthusiastically add,”We love working in our own community.”
Their crew consists of Bill Skubi, who is their estimator and heads the sales team; and Jesse Hutson and Ben Muncey-Gordon who are their two installers. Dayle handles all of the business elements. Their heat pumps are manufactured by Mitsubishi and Daikin of Japan.
In the four years since the business was launched, they have sold and installed heat pumps in over 250 homes on the island.
David and Dayle are looking forward to continuing to build the business and add to their team. “When people learn they can save 40 to 80% on their heating bills, and also have an air-conditioning system that uses the same unit, they are ready to hear what we have to say.”
To find out more about Island Ductless Heat Pumps, visit their website or give the Grays a call and ask them to visit your home and give you an estimate for an installation: 360-321-4252.