The bar located inside the mid town historical boutique hotel, Lodge on the Desert, offers every type of drink you can think of and serves all of their guests with a smile, specially their General Manager, Sales Manager and their guests. After spending 10 days as a guest of the hotel there was plenty of time to observe the management and their staff first hand and on numerous occasions Sales Manager and General Manager would be seen arguing with guests while entertaining in the bar patio area. On other occasions one would be seen yelling at guests in the path ways. One occasion they were both witnessed bullying a young guest who seemed like he was trying his best to just get away from them both. Staff members were asked what to make of the obvious disturbances coming from their managers and the simple response was, “They make the hotel money, so what am I supposed to do?” None of the staff explained that the behavior of their senior managers was necessary or even warranted, just that they make the hotel money and they have to leave the situation alone.
This begs to ask the question, “What makes a manager feel, that because they make the hotel they work for money that they can mistreat their guests?” Far too many bars in Tucson work very hard to accommodate their patrons, from extra parking to private smoking lounges. It is unfortunate that this beautifully restored historical monument leaves more than to be desired in their bar area, thanks to the immature attitude of its senior management. From belligerent drunkenness to grand standing and bullying; when these men were on duty it always proved to be uncomfortable and disturbing. Although, their bartenders hustle drinks out fast and did not hesitate when asked for service; it was the more than disturbing behavior of the two managers and their groupies that made the experience hard to deal with.
In an attempt to be discrete and polite the details of their behavior will be left out of this review but, let it be said that if you are interested in being a guest at this wonderful hotel. Stay clear of their GM and Sales Manager, especially around the bar. Considering how intimate the bar area is and the fact that the patio is also the main entrance, it is nearly impossible to avoid people when they are in the bar. Weather the managers are drinking on duty or off duty is unknown. They both did, however, engage with guest in an abrasive manner and argue with others in front of their friends and staff while drinking at the bar. This is not the type of leadership needed in the service industry and with Tucson being a service industry town it is a wonder how long a management team like this will last. One can only hope that the powers that be will realize these two do not belong in the positions they are in.
If you have any question about this review or wish me to review another Tucson bar that you would like to learn more about feel free to comment or email.