Have you thought of a job that puts you on the front lines with customers? If you love serving people and have an outgoing personality, a career as a customer service rep might be a good fit for you. Most companies depend on outstanding customer reps to give services and help respond to questions for their clients. The need for these workers is ever present as more companies depend on their support personnel to make sure that clients get help promptly and professionally. Good people expertise, a warm and friendly approach and outstanding interaction skills are all required in this kind of career.
To get hired as a customer service rep, be prepared for your people skills to be put to the test during the interview process. Companies will look for outstanding interaction skills, a warm and friendly character and some IT expertise may also be useful depending on the company. Previous experiences of dealing with customers face to face, or over the phone and by email will also be helpful. There are plenty of college or online courses that you can take to learn or sharpen your customer service skills.
Training and development
Once you are hired, you will likely receive on-the-job training by another rep to learn company techniques and customer service specifications and expectations. Education requirements for customer service reps vary by company, however most of today’s leading companies are searching for employees to have an Associates or Bachelor’s degree. Computer experience highly recommended to be employed in customer service. You should be able to use basic computer programs and be able to type quickly and accurately. Even more vital than computer skills, customer service reps must have strong empathy skills and patience as every rep will interact with difficult, upset or challenging customers from time to time.
According to the U.S. Bureau of Labor Statistics, the median yearly income for a customer service rep is $30,870. Reps have the potential to make much more than that though as the top paid customer service reps work in the following sectors: natural gas pipeline transport, oil and gas extraction and natural gas supply.
Reviews and Advice
Small companies may use more casual procedures for employing, while large companies and call centers will likely stick with a conventional resume sorting and interviewing process. Regardless of the size of the company though, a potential hire needs to be someone with high energy, a sense of humor, have a devotion for assisting people, good eye contact and a positive attitude.
Good customer service skills are essential in all sectors. You can work in lots of employment industries such as retail, travel, finance, health, manufacturing, local authorities and telecommunications to name a few. With experience, you can progress to staff leader, customer services supervisor or into sales or account management. No matter what happens with the economy, companies will always need qualified representatives to care for and assist their clientele.