Cisco 600-455 UCCED Exam Particulars
The Cisco 600-455 UCCED Designing Cisco Unified Contact Center Enterprise exam has 65-75 questions and the duration of exam is 75 minutes. Cisco Unified Contact Center Enterprise Specialist is the associated certification of this exam and the exam can be taken with Pearson VUE.
Cisco 600-455 Exam Description
The 600-455 UCCED exam aims to test the knowledge of a candidate about the guidelines and design considerations for the deployment of Cisco Unified Contact Center Enterprise.
600-455 UCCED Exam Topics
The topics of 600-455 UCCED exam are described below in detail for better understanding of the candidates with the percentage of each topic section.
- Cisco Unified CCE Solution Features and Functionality – 23%
The candidates are required to get the knowledge about the role of Cisco Unified Communications Manager in Cisco Unified CCE in order to describe it in the exam. The knowledge about the role of Congestion control and (Unified ICM) is necessary for the candidates to take this exam. The candidates are required to be familiar with the role of CTI in Cisco Unified CCE and Cisco Unified Customer Voice Portal in the Unified CCE to answer the questions in the exam. The knowledge about the role of Cisco Unified Mobile Agent and Cisco Outbound Option is essential for a candidate.
- Identification of the design considerations for Cisco Finesse, Cisco Unified intelligence center, Cisco Unified ICM, and CVP in a Cisco Unified CCE Solution – 23%
The 23% of Cisco 600-455 exam is from this section and the candidates are required to be familiar with the Cisco Unified ICM in Cisco Unified CCE solution for the usage of call types. The description of the impact for re- qualifying call node in the Unified ICM Script of Cisco is required. The knowledge of Post Call Survey functionality, Courtesy Call back functionality and Whisper Announcement functionality with their calls flows is checked and validated by the exam. The knowledge about the Finesses features and its third party gadgets along with the Cisco Finesses workflow is checked and validated by the exam.
- Network Design Considerations Identification in a Cisco Unified CCE Solution-19%
The candidates are asked to explain the scenarios of failure of Cisco Unified CCE Deployments according to the geographical separation. The knowledge of Finesses failover scenarios and Test Other Side method which used in the Unified Intelligent Contact Management is checked and validated by the exam. The knowledge of a candidate required for high availability options of all components supported in the Unified Cisco is checked and validated by the exam.
- Sizing Process for Cisco Unified CCE Components and Contact Center Resources -13 %
The knowledge about the Packaged CCE capacity and the knowledge of factors used in the sizing of bandwidth required for the Cisco Unified CCE solution. The ability of a candidate Erlange calculations explanation and part of the sizing for contact center resources is checked and measured by the exam. The ability of a candidate about the sizing consideration for SIP proxy methods is measured and tested by the Cisco 600-455 exam.
- Design Considerations for Cisco Unified Communications Manager – 11%
The description of cluster over the WAN consideration and requirements for Cisco Unified Mobile Agent is checked and verified by the exam. The description of methods required for maintenance of the end to end reporting in order to transfer calls. The knowledge of a candidate about the Cisco Unified Communications Manager options required for transferring the calls to agents involving SIP trunks.
- Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components – 11%
The knowledge about the VMware supported features is checked and validated by the exam. The ability of a candidate about the NIC design considerations in NIC in the virtualization environment is checked and validated by the exam.
Preparation Tips for 600-455 Exam
Preparation tips for 600-455 exam are given below
- Read and understand the topics well
- Focus on each section according to the percentage of the section in the exam
- Prepare with the Cisco 600-455 exam
Cisco 600-455 Exam Preparation with Practice Exam
The practice exam of 600-455 UCCED is prepared and designed by the experts according to the current exam format. The best examples of Cisco 600-455 exam questions are given in the practice exam and the real exam scenario is simulated to practice those questions in that. There are different learning methods given in the practice exam for you to learn well. You can test your preparation status with the help of self-assessment feature. Once you will purchase the practice exam you will get free updates for next 3 months and a free demo is also available for you to check it before purchasing the practice exam.
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