Whether your business is a one-man operation or a large company, you need to have good IT support. This is going to ensure that all of your network systems are operating properly and that there are no major issues going on. It is important to hire a good company, one that is reliable and offers support for a variety of problems. Keep in mind that you can’t just go out and hire the first company you come across – you need to find the best one for your particular needs. Here are five things to consider when hiring an IT support company:
Know What Services You Need
Before you can go out and begin hiring, you need to know the types of services that you need. Not all businesses are the same, and your IT needs may greatly differ from those of another business. Some support companies offer basic services, while others are more specialized. Write down a list of all of the services you need, such as data recovery, network installation, backup, virus removal, etc., and then write a list of any extra services you think you may need.
Do A Thorough Search
Now you need to start searching for companies that specialise in IT support. There are a few avenues you can use for your search. Obviously, the Internet is going to be the first place you look. But, don’t discount your local Yellow Pages. Also, talk to other business owners and ask them which support companies they are working with. Once you have a good list with at least a half a dozen companies to choose from, it is time to start narrowing the list down to the best IT company for your business.
Make Sure Their Services Meet Your Needs
Once you have a list of companies, start breaking down that list. Now, it is time to start creating other lists. Have categories for things like pricing, certifications, experience, and even customer testimonials. If a company has that particular asset, put them in the list. Learn more about creating this here. Next, compare this list to the list of your support needs, and choose the companies that meet your requirements. You will probably end up with at least two or three companies to interview.
Where is the IT Support Company Located?
While many companies can do IT support remotely, it is better for you to choose a company that is located in the vicinity of your business, or at least has an office in your area. That way, if it is necessary for someone to actually physically enter your business to take care of IT issues, they aren’t too far away and can be there in a reasonable amount of time. For instance, if you are looking for a company in the London area, take a look at whatProsyn IT Support in London has to offer.
Are they Affordable?
Finally, you need to consider pricing for various IT support packages. Every company has different services and prices, and you need to find one that has a plan that will suit your needs as well as be affordable. Find a company that will create a package just for you, so you don’t end up paying for services that you will never use.